Zoho integrates ChatGPT into homegrown AI

By Funmilola Gboteku

Zoho Corporation, a global technology company, says it  plans to integrate ChatGPT into its homegrown Artificial Intelligence (AI), Zia, to strengthen its generative capabilities.

Kehinde Ogundare, Country Manager, Zoho Nigeria, made this known in a statement on Thursday.

The News Agency of Nigeria (NAN) reports that ChatGPT is a natural language processing tool driven by AI technology that allows  human-like conversations and much more with the chatbot.

The language model can answer questions and assist with tasks, such as composing emails, essays, and code.

Ogundare said that Zoho’s developing AI strategy included platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the highest level of customer privacy and security.

The country manager said that over a decade, Zoho had been executing and implementing AI (Zia) across its product portfolio, and developing in-house technology that runs on the company’s private cloud.

“The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep research and development first culture.

“As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect,” Ogundare said.

The country manager said that the three core tenets of Zoho’s AI strategy included customer experience which would allow them deliver the context, intelligence, and efficiency necessary to produce exemplary experience.

Ogundare said that Zia was woven into the fabric of each step, be it enhancing customer records, producing documents, providing insights into processes or proactively forecasting, and preparing for user issues that might arise.

He said another tenet was customer privacy, noting that Zoho builds its AI in-house, resulting in optimal privacy protection that effortlessly unifies with users’ greater technology ecosystems.

Ogundare said that tools powered by Zoho’s AI extensions deliver intelligence without compromising customer data or sending information to an unverified third party.

He said the third tenet was customer value, which allows Zoho deliver multifaceted value in the form of customer productivity, ease of use, cost, relevant KPIs and making AI widely available to a broad set of people.

Speaking about Zoho’s AI roadmap and vision, Ogundare said the company would facilitate Zia’s integration with third-party intelligence, bringing the newest technology into the company’s broad portfolio of business solutions.

“As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards.

“In addition, Zoho is currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery,” Ogundare said.

(NAN)